Peace of Mind Guaranteed: Our Compassionate Returns Policy
We honour your journey and our returns policy. if something doesn’t feel right, we’re here to make it right
Our returns policy at Neuro Art & Design and Divine Soul Exploration, expresses the quality and integrity of our offerings. We understand that occasionally, circumstances change or expectations may differ. Our returns policy is designed to ensure a respectful and transparent process for resolving any concerns. Whether you’re engaging with our digital content, services, or products, we are committed to handling all return requests professionally and fairly, because your experience matters to us
💠 Peace of Mind Guaranteed: Our Compassionate Returns Policy
We value your trust, our commitment is to fairness, clarity, and care.
At Neuro Art & Design and Divine Soul Exploration, we want every interaction to feel supportive, secure, and aligned with your journey. Our Returns Policy reflects our dedication to transparency and ethical service. Please review the guidelines below, tailored to the nature of each offering:
🔹 Digital Products & Downloads
Due to the nature of digital content (including downloadable guides, courses, or recorded sessions), all sales are final and non-refundable once access has been granted. If you experience technical issues, we will work promptly to resolve them.
🔹 Physical Items
If you receive a damaged or faulty item, please notify us within 7 days of delivery with supporting photographs. Returns are accepted within 14 days of receipt in original condition. Return shipping is the responsibility of the buyer unless the item was defective. There are no refunds on items shipped abroad. Please Note! All items are checked and video recorded during packaging to prove that items were shipped in perfect condition. All items are sent by recorded delivery and must be signed for.
🔹 Workshops, Events & Services
Cancellations made more than 72 hours in advance are not eligible for a refund, but you will receive a credit toward a future service or be offered a place on the next available workshop.
If you cancel within 72 hours of your booking, you are entitled to a full refund or, if preferred, a credit toward a future session, subject to availability.
For retreat bookings, cancellations made within 72 hours will incur a £25 cancellation fee. Unfortunately, we cannot offer refunds for retreat cancellations made after the 72-hour window.
Please note: No-shows are non-refundable.
We kindly ask that you arrive on time for online workshops. If you’re more than 5 minutes late, you won’t be able to join the live session, but don’t worry, you’ll still receive access to the full recorded class afterwards.
💫 Your trust means everything
If you have a concern that doesn’t fall neatly into the categories above, we invite you to reach out. We promise to handle each situation fairly
💠 We value your trust. our commitment is to fairness, clarity, and care.
At Neuro Art & Design and Divine Soul Exploration, we aim to ensure that every part of your journey with us feels supportive, secure, and aligned with your values. This Returns Policy outlines our approach to refunds and exchanges, based on the nature of the product or service you have purchased.
🔹 Digital Products & Downloads
Due to the instant-access nature of digital content (including downloadable guides, courses, or recordings), all sales are final and non-refundable once access has been granted.
If you experience a technical issue or cannot access your file, please contact us and we will resolve it promptly.
🔹 Physical Items
If you receive a damaged or faulty product, please notify us within 7 days of delivery with a clear description and supporting photographs.
Returns are accepted within 14 days of receipt, provided the item is unused and in its original packaging.
Return postage is the responsibility of the buyer unless the product was damaged or incorrect.
🔹 Events & Private 1:1 Services
Cancellations made 7+ days in advance of a live Arts Award Program, or a booked private 1-1 session may be eligible for a full refund or credited toward a future service.
Cancellations within 7 days of the event may receive credit toward a future date (subject to availability).
No-shows and same-day cancellations are non-refundable.
We understand that life happens. Please reach out and we’ll do our best to support a compassionate solution.
💫 Final Note
If your situation falls outside the scope of this policy, please don’t hesitate to get in touch. We review each case with integrity and care because your trust truly matters to us.
